General Policy

Due to the nature of consulting services and event planning, all fees are generally non-refundable once work has commenced or event commitments have been made. However, we strive for client satisfaction and will consider refunds on a case-by-case basis.

Consulting Services Refund Eligibility

For consulting services, refunds may be considered in the following circumstances:

• Services were not delivered as contractually agreed
• Cancellation occurs within 24 hours of initial payment and before any work has begun
• Mutual agreement between both parties to terminate services
• Failure to deliver services due to circumstances within our control

These refund terms apply unless otherwise specified in a signed consulting agreement.

Event Registration Policy

Conference and event registration fees are non-refundable. We understand that circumstances change, so we offer the following alternatives:

• Ticket Transfer: We will make reasonable efforts to help transfer your registration to another person, but cannot guarantee successful transfers
• Event Cancellation by Organizer: Full refund if we cancel the event
• Substitutions: Name changes for registrations are allowed at no additional cost

Non-Refundable Items

The following are not eligible for refunds:

• All event registration fees and conference tickets
• All sponsorship fees and agreements
• Consulting services that have been delivered as agreed
• Partial completion of milestone-based projects
• Change of mind or business direction
• Third-party costs incurred on your behalf

Refund Process

To request a refund:

1. Contact us at contact@convivialtech.com within 30 days of payment
2. Provide detailed reasons for the refund request
3. Include relevant documentation or correspondence
4. Allow 5-10 business days for review and response

Approved Refunds

If approved, refunds will be processed within 5-10 business days back to the original payment method. Refund amounts may be adjusted for any work completed or third-party costs incurred.

Partial Refunds

For ongoing projects, partial refunds may be considered based on:

• Percentage of work completed
• Milestones achieved
• Resources expended
• Time invested

Dispute Resolution

If you're unsatisfied with our refund decision, we encourage open communication to resolve any concerns. We're committed to finding mutually acceptable solutions.